John Sun

John Sun has a diverse work experience in the technology industry. John started their career as a Technical Support Engineer at eGain Corporation in September 2018, where they handled tickets, answered phone calls, and assisted in onboarding new hires. John also worked on project mockups and other support projects.

In July 2019, John was promoted to the role of Engineer I, Solution Success at eGain Corporation. Here, they provided troubleshooting support for products like UCCE and PCCE, as well as assisted with Windows server issues, firewall rules, and IIS web server configurations. John also supported the base eGain product, ECE, and the SPLUS variant.

Currently, John holds the position of Engineer II, Solution Success at eGain Corporation since October 2021. In this role, they manage key accounts, acts as the main point of contact for customers, and ensures a positive customer experience by coordinating internal resources from different teams.

Prior to working at eGain Corporation, John briefly worked as a Full-Stack Developer at EVVEMI, Inc. from May 2017 to August 2017. In this role, they implemented product specifications on the front and back end, attended daily standup meetings with senior leadership, and maintained documentation and code base using Atlassian tools.

Overall, John Sun has gained expertise in technical support, troubleshooting, customer management, and software development throughout their career.

John Sun completed their Bachelor's of Science degree in Computer Science from San Jose State University, from the year 2014 to 2018. Prior to that, they attended Ohlone College from 2009 to 2013, where they earned an Associate of Arts (AA) degree in Human Development and Family Studies, General.