Joel Moran

Joel Moran, MBA, is an experienced Service Delivery Manager at eir evo since June 2020, overseeing service management for key customer accounts in Telecoms, Core Network, and Contact Centre solutions. Responsibilities include managing service delivery, SLAs, major incidents, and governance with internal and external partners. Previously, Joel held various roles at eir Ireland from 2007 to 2019, including Team Leader, where management of a team of 20-25 agents focused on sales and retention for the consumer and SME markets. Joel's educational background includes an MBA in International Business from Trinity College Dublin, a Bachelor's degree in Computer Science in Business from the National College of Ireland, and a Bachelor of Arts in Fine/Studio Arts from Technological University Dublin.