Michael Møller Jensen

Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting mobile network tower-related issues and managing complex technical resolutions. Prior to this role, Michael served as a Customer Service Technical Support at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Michael's experience also includes a position as a Data Research Analyst at Webhelp, where data analysis and insights were utilized to improve customer service. Academic credentials include a Full Stack Web Development degree from 4Geeks Academy and an Associate's degree in Cinematography from SAE Institute, complemented by a Computing and Information System Certificate from Speciss College.