Mirela Toneva

Mirela Toneva is a Unified Communications Administrator currently working with UNICC and Ekkiden since January 2023, focusing on support for the United Nations. Prior experience includes a role as a Subject Matter Expert for Microsoft Teams and Skype for Business at Concentrix from February 2020 to January 2023, where responsibilities involved managing escalated support requests and conducting advanced troubleshooting. Mirela's earlier experience includes positions at Sixty K Ltd as a Senior Technical Support Specialist and at Kingston University, where contributions spanned from academic mentoring to technical support roles. Mirela holds a Master of Science degree in The Internet of Things from Royal Holloway, University of London, and a Bachelor of Science in Computer Software Engineering from Kingston University.