Susan Shu Chang

Susan Shu Chang serves as a Principal Data Scientist and the Applied Machine Learning area lead at Elastic, where responsibilities include leading Generative AI and anomaly detection model projects and providing educational workshops. Additionally, Susan is an author for O'Reilly, focusing on machine learning careers. Previous roles include game director at Quill Game Studios Inc., principal data scientist and senior data scientist at Clearco, machine learning consultant at Quill Technologies, software developer at Tandem, and data scientist at Bell, where significant contributions included developing a machine learning-powered recommender system. Susan holds a Bachelor of Arts in Honours Economics & Arts and Business from the University of Waterloo and a Master of Arts in Economics from the University of Toronto.