Raheel Khalid

Raheel Khalid has extensive experience in technical support and team leadership in the technology sector, currently serving as the Tier 1 and Tier 2 Support Team Lead at Elixir Technologies since April 2013. In this role, Raheel is responsible for requirement gathering, project estimation, solution design, error handling, and providing technical assistance for various customer projects involving the Elixir Platform and OPUS. Earlier positions included serving as a Principal Analyst, where Raheel provided visibility on team performance, managed incidents, and advocated for customer requirements, as well as a Senior Technical Support Analyst, offering technical support for document production solutions globally and collaborating with sales and business development teams. Raheel's career also includes technical support roles at Mobilink and an internship at PTCL, complemented by a Bachelor’s degree in Computer Engineering from Bahria University Islamabad.