Carlos Merchan

Carlos Merchan has a diverse work experience spanning several companies. Carlos is currently working at ELLKAY as a Support Team Lead since

April 2023, where they manage a team of 4 people and ensures timely completion of projects and support requests. Carlos also works with developers on testing and maintaining interfaces and collaborates with Network/IT teams for VPN setups migration and other changes. Carlos also partners with management to meet SLAs and resolves client requests. Prior to this, they were a Senior Support Analyst at ELLKAY, resolving data inconsistencies and creating procedures for reporting electronic Covid results to states within 24 hours. Carlos has also worked as a Technical Support Analyst at ELLKAY and as a Software Support Engineer at Bruin Group LLC. Carlos has extensive experience in product support, technical operations, and network management, having served as a Product Support Lead and Technical Operations Specialist at Tangoe, a Network Operations Manager at Globix Corporation, and a Network Operations Manager at Sakon LLC, where they supervised a team of technicians and developed trouble ticket procedures and monitoring systems.

Carlos Merchan attended Ramapo College of New Jersey, although the specific details of their degree, field of study, start year, and end year are unknown.