Shamaine Estibeiro

Shamaine Estibeiro is an experienced professional in the hospitality and customer service sectors, currently serving as the Groups Coordinator at Elmwood Spa since March 2011. In this role, Shamaine ensures prompt and efficient service delivery, manages team operations in the absence of the Contact Center Manager, and provides tracking and reports. Prior experience includes roles as a Contact Center Representative and Customer Service Representative at Elmwood Spa, where Shamaine facilitated communication with senior managers and handled guest check-in and check-out procedures. Additionally, Shamaine worked as a Reservations Supervisor at Kuoni Destination Management, overseeing the reservations department with a focus on domestic tourism. Educational credentials include diplomas in Hospitality Management from the London Centre of Management and an International Air Transport Association Course from the International Air Transport Association.