Kelsey M.

Kelsey M. is a seasoned professional in customer success and commercial insurance with a diverse background that spans over a decade. Currently serving as Customer Success Team Lead and Senior Customer Success Manager at Embroker since September 2022, Kelsey M. manages dedicated client insurance portfolios and recommends coverage improvements. Prior experience includes roles at Higginbotham as Senior Commercial Lines Account Manager and Commercial Lines Account Manager, where responsibilities involved managing a significant revenue book and marketing commercial accounts. Kelsey M. began the career at Paschall Insurance Group and Pearl Insurance, excelling in B2B sales and account management. Kelsey M. holds a Master of Business Administration with a concentration in Leadership from Aurora University and a Bachelor of Business Administration from Monmouth College.