James Francis de Loyola

James Francis De Loyola is an experienced professional with a strong background in digital and marketing operations management at Emerson Automation Solutions since March 2011. With progressive roles from Team Lead to Digital and Marketing Operations Manager, James has effectively overseen global contact center operations across multiple sites and has focused on driving operational excellence and enhancing customer experience. Previous positions include customer care roles at Startek International Limited and APAC Customer Services Inc, along with team management experiences at Lexmark Research & Development Corp and Convergys Corporation. James holds a Bachelor's Degree in Mechanical Engineering from Eastern Visayas State University.