Jess Horkan

Jessica is a trusted partner who helps clients grow and create meaningful change.

She started empatiX to bring her brand of consulting – a holistic approach rooted in psychology, data, and customer experience – to an industry that needs it. A lifelong learner with her ear to the ground, Jess thinks expansively about her client's questions, and always looks to deliver original solutions that drive value (and allow for some fun along the way!).

She thinks about her client's needs from a different angle every day. That includes asking the tough questions that create real change. Her recipe for innovation involves being a leader and pace-setter, but also thoughtful and bold. Growth isn’t always a straight line; Jess understands these nuances, and how to steer the ship.

But Jess doesn’t hoard her insights. She eagerly shares them and brings clients along for the ride. She’s a people person at heart, a connector who’s always trying to help herself and her clients grow. That means being a true partner to the – one who’s authentic, energized, motivated, and kind.

It’s this mindset, along with decades of experience, that allows her to deliver excellence and value to her clients. Jess has advanced degrees in both Psychology and Management, which translated into a Presidential Management Fellowship at the Dept. of Health and Human Services. In the business world, she’s led both financial services and healthcare verticals, and held executive positions focused on growth. Her knowledge of all things strategy, market research, customer, and innovation (from design thinking to iterative learning to agile) only supports her holistic view.

Out of the office, you can find her at the lake in New Hampshire, spending time with family, laughing too loud, on long runs, curled up with a book and my dog, Sam, or traveling the world.