William Baker

William Baker, MS IT Management, is an experienced IT professional with a strong background in end user computing, support management, and teaching. Currently serving as Senior Manager of End User Compute Engineering at Empower, William oversees a team of 12 engineers and manages a network supporting 15,000 users across multiple locations globally. Previous roles include Manager of End User Technology at Mercury Healthcare, where responsibilities included managing a 9-person team and implementing IT processes, as well as IT Customer Relations Senior Manager at Banner Health, where William improved service delivery and asset management. William also has experience in desktop support and network administration, holding positions at RTD, Sky Ridge Medical Center, North Suburban Medical, and Presbyterian/St. Luke's Medical Center. In addition to practical experience, William contributes to academia as an Adjunct Professor, teaching IT-related courses at several universities. Educational achievements include a Master of Science in IT Management and a Bachelor of Science in Computer Networking from Regis University.