Dean Thompson

Dean Thompson currently serves as a Tier 2 Service Desk Analyst at EmpRes Healthcare Management, LLC since March 2022. Prior to this, Dean worked at Cigna as a Customer Support Agent from January 2016 to March 2022, assisting both internal and external customers with technical support. Dean's experience also includes a position as an IS Service Desk Technician at Providence Health & Services, where responsibilities involved troubleshooting access to the MyChart and myProvidence websites. Earlier roles include serving as a Person in Charge and a Home Relief Assistant Manager at Fred Meyer, where Dean oversaw operations and managed staff during night shifts. Dean began a career in customer support at Brookshires Grocery Company and held various positions at Fred Meyer, demonstrating a solid foundation in customer service and technical support. Education includes a diploma from Ellensburg High School and coursework at ITT Technical Institute-Portland.