Melissa Cooper

Melissa Cooper is a seasoned professional with extensive experience in client services and customer support. Currently serving as a Client Services Manager at Empyrean Benefit Solutions, Inc. since April 2012, Melissa previously held roles as a Customer Service Representative at Mercer from September 2009 to April 2012, and at Blue Cross and Blue Shield Federal Employee Program from March 2008 to July 2009. Melissa is further enhancing professional qualifications through education, pursuing a Bachelor of Applied Science in Professional Studies at the University of North Carolina at Charlotte, expected to be completed in May 2026, and has recently earned an Associate of Arts in Business Administration and Management from Central Piedmont Community College. Educational background also includes studies at The Art Institutes and Cisco College.