Ernesto Gonzalez

Ernesto Gonzalez is an experienced Help Desk Analyst at Bank of America since February 2021, where responsibilities include providing exceptional customer service and resolving technical issues related to hardware, mobility devices, software, and VPNs through ITSM. In addition, Ernesto has been working as a Janitor at Executive Management Services, Inc. since July 2018, performing a variety of cleaning tasks, including vacuuming, dusting, and maintaining restrooms and common areas. Ernesto holds an Associate's degree in Computer and Information Sciences and Support Services from GateWay Community College, completed in 2021.