Melrose Dulay

Melrose D. currently serves as a People Delivery Manager at Enable, a Fujitsu company, since September 2023. Previously, Melrose held the position of Customer Care Professional at Premier Powertrain, where significant improvements were made to the warranty and refund process, as well as the optimization of email templates and product information for the Sales team. Prior to that, Melrose was the Customer Service Cluster Lead at Shopee, responsible for managing operations and fostering interdepartmental collaboration to enhance customer service outcomes. Melrose also has experience as an Operations Manager at Infosys BPM, overseeing a large Accounts Receivable portfolio and maintaining a strong AR ratio, and worked as a team lead at Convergys. Melrose holds a Bachelor’s Degree in Computer Education with a major in Business Technology from Batangas State University.