Senior Product Operations Manager

Senior Product Operations Manager

Remote - Kitchener, ON

Encircle is leading the $1.6 trillion dollar property insurance industry out of the dark ages of pen and paper processes, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals around the world to process claims faster.  We’re a remote-first company with a collaboration hub located in the heart of downtown Kitchener. We’re looking to add new members to our all-star team as we continue to grow and scale!

About the Role

The Senior Product Operations Manager is responsible for elevating and accelerating the Product team, and Encircle as a whole, through the establishment of best practices, and adherence to tools, systems, and consistent, repeatable processes. This role will require an experienced leader to build out the Product Operations function at Encircle.

What You’ll be Doing:

• Strategic Program Oversight:

  • Roadmap and Business Review Management: Take charge of tracking and reporting on roadmap attainment across all teams, using our advanced roadmapping tools. You will be responsible for managing the content creation process for the R&D monthly business review where we present the status of our key programs and roadmap achievements to the executive team.
  • OKR Management: Oversee the process within R&D where we develop our OKRs and communicate attainment in our monthly business reviews.
  • Annual Planning: Establish good practices for our annual planning process including working with our partners in other departments and steer it effectively.
  • Program Management: Lead the monitoring of major R&D initiatives, focusing on risk identification and mitigation to ensure project success.

• Operational Excellence and Process Improvement:

  • Product Delivery Improvement and Enforcement: Drive the continuous enhancement of our R&D processes, ensuring consistent and effective use of roadmapping tools and documentation artifacts.
  • Efficiency Enhancements: Implement innovative solutions to enhance efficiencies within the Product Management, Design, and Engineering teams. Standardize processes such as GTM planning, beta releases, and product launch protocols.

• Data Analysis and Cross-Functional Collaboration:

  • Insightful Data Analysis: Build systems for capturing, reviewing, and analyzing data to provide actionable insights to continuously improve our execution.
  • Team Velocity and Impact Enhancement: Strategically reduce overhead and elevate the velocity of our teams by introducing efficient processes and frameworks, enhancing the overall impact of our R&D functions.
  • Cross-Functional Team work: Work closely with stakeholders across the business to align operations and enhance cross-departmental collaboration through projects like NPS surveys, squad dashboards, and enablement processes.

• Team Development and Best Practice Formulation:

  • Team Growth and Support: Support the growth, development, and collaboration of the Product Management, Design, and Engineering teams through effective onboarding, continuous learning and development initiatives.

  • Best Practice Development: Develop and share best practice templates to guide product managers and stakeholders, fostering a culture of continuous improvement and excellence across the organization.

What You’ll Bring:

• You have 5+ years of experience leading product operations, program management, or an operational role that worked closely with product and engineering teams.
• Experience digging deep into the data, analyzing the performance of product development squads and implementing ways to improve their velocity and quality of output.
• Excellent program management and a can-do attitude, able to juggle multiple priorities simultaneously.
• Are able to understand the product in order to be more effective at helping the teams achieve their goals.
• Strong written and verbal communication skills and are great at explaining highly technical topics to technical and non-technical audiences.
• Exceptional ability to build relationships and align teams on ways of working.
• Proficiency in Agile or Scrum methodologies.

Reporting

This role reports to the Chief Product Officer

Encircle is an equal opportunity employer that does not unlawfully discriminate against any employee or applicant based on race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, gender identity, gender expression, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability. Encircle is committed to a fair and inclusive work environment. We will endeavour to accommodate the needs of qualified applicants in all parts of the hiring process.

At Encircle, we VALUE the team we’re building!

• Define your own BALANCE - we want our team to take the time they need with flexible work arrangements, and self-managed vacation time, so they're well-rested and energized.

• Work where you WORK BEST - we invest in creating both a comfortable work-from-home environment for our employees with the flexibility to join us in our co-working space (collaboration hub) in downtown Kitchener.

• We are PEOPLE-FOCUSED and our success is achieved through a culture of collaboration, trust and transparency.

• Choose your path and we’ll support your continued GROWTH along the way.

• Your personal WELL-BEING is important to us and we’ll provide the support you need to bring your best self to work every day.