Monica Matta

Monica Matta is a skilled Field Service Engineer at EndoSoft since November 2021, specializing in technical support for EndoPRO iQ within hospitals in Ontario and Québec, along with troubleshooting HL7 message communication with EHR systems. Prior experience includes working as a Bilingual IT Specialist at PENTAX Medical, where technical support encompassed system integration, and as a Technical Support Engineer at Dell EMC, providing technical assistance and issue resolution in a fast-paced environment. Monica also served as a Microsoft Exchange Admin Level 2 at Orange Business Services, delivering advanced support for Microsoft Messaging services and overseeing incident management to uphold service level agreements. Monica holds a Bachelor's degree in Computer Engineering from Ain Shams University, obtained between 2008 and 2013.