Amy Parent

Amy Parent is an experienced customer service professional with a strong background in the travel and hospitality industries. Currently serving as a Bilingual Customer Experience Specialist at Endy, Amy resolves an average of 250 tickets weekly while maintaining an impressive annual customer satisfaction score of over 95%. As a Flight Attendant for Air Canada, Amy enhances passenger experiences through effective communication and prompt issue resolution. Previous roles include In-Charge Flight Attendant at Air Canada Rouge, where Amy mentored junior staff, and a Banquet Server at Holiday Inn Hotel & Suites, focusing on guest satisfaction. With diverse experience in customer service and operations management from roles at Tiger Direct Ca, Dollarama, and internships at Flight Centre Travel Group and Expedia Cruises, Amy's education includes a diploma in Travel and Tourism from Sheridan College.