Matthias Anthierens

Matthias Anthierens brings extensive experience in contact center management and operations, currently serving as Contact Center Manager at Eneco Belgium since June 2022. Prior to this role, Matthias held several key positions at IKEA Group, including Operations Manager for the Customer Service Centre Belgium and Business Area Manager for After Sales. Experience also includes serving as Contact Center Manager at Generali and SNCB Europe, where responsibilities encompassed intraday management, procedure reviews, staffing, and change management. Earlier career highlights include roles as Sales and Distribution at Vermeersch Catering and as a Commercial Advisor at KBC Bank & Verzekering.