James Jones

James Jones is an experienced business and project analyst with a strong background in process improvement and stakeholder management. Currently serving as a Senior Business Analyst at Ombudsman Services since April 2021, responsibilities include planning workshops, analyzing business issues, and documenting processes through various mapping techniques. Previous roles encompass significant positions at Greensill, Warrington Borough Council, and MBNA, where James was responsible for developing systems, managing project documentation, and ensuring effective communication across teams. James also has a solid foundation in workforce planning and customer relationship management, with early career experience at Bank of America. Education includes attendance at Deeside High School from 1980 to 1985.