Michael Dart - Chief Customer Officer

Michael Dart has over 25 years of experience in customer service, marketing, communications, and stakeholder relations. Michael currently serves as the Chief Customer Officer for Energy Queensland, a $30 billion Australian energy company. In this role, they are responsible for CX, stakeholder relations, investor relations, policy, communications, and major industry and renewables infrastructure connections. Michael has executive responsibility for the largest Energy Network Contact Centers in Australia. Prior to their current position, Dart held various executive roles within Energy Queensland, including Executive General Manager - Customer and Executive General Manager Community, Customer and Corporate Affairs. Michael also served as the Chief Transformation Officer, overseeing HR and people functions, as well as property health and safety functions. Dart has held roles in government, including serving as the Chief of Staff for the Environment Minister, where they were involved in environmental policy and legislative development. Michael has also served on various boards and has experience in freelance marketing and communications work.

Michael Dart, Chief Customer Officer at Energy Queensland, has a diverse education history. In 1993, they earned a Bachelor of Applied Science (BASc) in Australian Environmental Studies from Griffith University. Michael further pursued higher education at QUT (Queensland University of Technology) and obtained a Bachelor's degree in Environmental Health between 1995 and 1997. In 2017, they completed the Foundations program in Directorship at the Australian Institute of Company Directors. A year later, in 2018 and 2019, they graduated from the Australian Institute of Company Directors with a degree in Company Directors Course. Most recently, in 2021, Michael Dart attended Yale University and completed a course on The Science of Well-Being, focusing on psychology.