Shawn Pierson

Shawn Pierson is an experienced IT professional with a strong background in IT Service Management (ITSM), primarily at Energy Transfer since May 2006. As the Manager of the ITSM Team, Shawn has overseen the migration to ServiceNow and integrated multiple external systems while maintaining BMC Remedy. Prior roles include Principal Specialist, where Shawn led a team in BMC ITSM upgrades and process standardization, and Technical Application Specialist, acting as the Remedy Team Lead. Earlier experience encompasses various Remedy Consultant positions at companies such as Southern Union and Chevron Phillips, alongside roles as a Rapid Application Developer and Remedy Developer. Shawn holds an Associate's degree from Forsyth Technical Community College and a High School Diploma from Carver High School.