Rania Massoud

Rania Massoud has a diverse work experience in various IT roles. Rania started their career in 2012 as a Help Desk Support Engineer at Bavaria firefighting, where they managed web servers, troubleshooted network connection and proxy issues, provided support for Microsoft Exchange Email Servers and Microsoft Office, and installed and supported network devices.

In 2014, Rania joined Schlumberger as an Application Support Analyst. Rania provided remote support for Motorola Handheld scanners, upgraded OS and installed applications, and debugged Wi-Fi connections. Additionally, they remotely and in-person supported more than 500 users worldwide on Global Traceability applications, addressing bugs and login verification issues. In 2018, they also had a short role as an Information Technology Internal Auditor, where they interviewed clients, evaluated internal controls, and ensured the adequacy of internal controls.

Rania then moved to Quorum Software in 2021 as a Support Consultant, where they provided support to customers. Rania joined Enertia Software in 2023 as a Customer Support IT Analyst, where they support customers' hosted/maintained environments, generates software updates, and manages databases and maintenance plans.

Overall, Rania Massoud has demonstrated strong technical skills and experience in customer support, application support, and IT auditing.

Rania Massoud obtained a Bachelor's degree in Computer Software Technology/Technician from Ain sham University Faculty of Science Computer Science Department between 1994 and 1998. Rania also holds certifications from Microsoft, including a Microsoft Certified Professional (MCP) obtained in February 2013, and two Microsoft Certified Systems Engineer: Security (MCSE) certifications, one obtained in 2008 and the other with unspecified dates.