Melissa X.

Technology Delivery Manager at EngageSmart

Melissa X. has a diverse work experience spanning multiple roles and industries. Most recently, they worked as a Technology Delivery Manager at EngageSmart starting in August 2020. Prior to that, they served as an Operations Manager at Breakroom Choices - Food Market | Pantry from April 2019 to April 2020. In this role, they built processes to support business goals, managed a team of 30 employees, and made key policy decisions.

Before their time at Breakroom Choices, Melissa worked at Progressive Leasing from 2012 to 2019, where they held various positions. From April 2016 to April 2019, they served as an IT Project Manager, overseeing complex technology projects and ensuring adherence to project scope, schedule, and costs. From November 2014 to April 2016, they worked as an Executive Assistant to the CIO, conducting research on emerging technologies and managing work assignments and special projects. Prior to that, they served as an Underwriter Team Lead from March 2013 to November 2014, guiding a team of 10 members in making lending decisions and resolving escalated issues. Their initial role at Progressive Leasing was as an Underwriter from July 2012 to March 2013, where they assessed the financial risks and repayment ability of loan applicants.

Overall, Melissa X. brings a wealth of experience in technology management, operations, project management, and underwriting to their work.

Melissa X's education history begins in 2003 when they attended Salt Lake Community College for General Studies until 2004. Melissa later enrolled in Consumnes River College in 2007, studying General Studies for a year. Melissa also holds an additional certification as an Advanced Certified ScrumMaster (A-CSM) obtained from the Scrum Alliance in April 2022.

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