Melissa Matthews

Melissa Matthews currently serves as a PCA at English Rose Suites and b♦home Home Care while continuing to work as a Customer Service Representative at KEPRO since July 2015. With extensive experience in the healthcare sector, Melissa has worked as a Home Health Aide at Home Instead Senior Care and previously held customer service roles at Univita Health Inc. and Wells Fargo. Educational credentials include a degree in Nursing from both Metropolitan State University and Hennepin Technical College. Key responsibilities throughout various positions have involved patient care, maintaining records, supporting prior authorization processes, and providing customer support while adhering to organizational policies and quality standards.