Martin McLaughlin

Martin McLaughlin is a seasoned professional with extensive experience in business process consulting and management, particularly within ITIL-based frameworks. Currently serving as a Senior Business Process Consultant and Problem Manager at Enterprise Iron, McLaughlin leads a problem management function for the Federal Retirement and Thrift Investment Board, significantly enhancing processes and securing executive support. Previous roles include a Sr. Program Manager at DJ BUSINESS SOLUTIONS, overseeing federal business process re-engineering efforts, and various managerial positions at Time Warner Cable, where effective process management was implemented across network operations. McLaughlin's background also encompasses roles in technical consulting, account management, and operations, contributing to a comprehensive skill set in process improvement and team leadership. McLaughlin holds a Bachelor of Applied Science in Engineering/Industrial Management and an Associate of Science in Criminal Justice.