Roland Carter

Roland Carter is a skilled Help Desk Specialist at Enterprise Solutions Providers since May 2019, responsible for understanding client technology needs, analyzing issues, and ensuring the integrity and security of data operations. Previously, Roland served as a Desktop Support Specialist at UConn Health, where support for EPIC applications and troubleshooting Microsoft products were key responsibilities. Roland has extensive experience in technical support management as a Technical Support Supervisor at Altice USA, leading a team while ensuring adherence to customer experience standards. Additional experience includes serving as a Technical Support Lead and Representative at Cablevision, focusing on conflict resolution and customer satisfaction. Roland holds an Associate's Degree in Computer Systems Networking and Telecommunications from Gibbs College.