Giselle Arce

Giselle Arce has over 15 years of experience in customer service and operations management. Currently working as an Operation Process Specialist at Envíopack since November 2019, Giselle focuses on providing improvement proposals and methodological support for operational processes, as well as analyzing operational challenges. Previously, Giselle held the position of Sr Operations Analyst at the same company, where responsibilities included supervising logistics operators and managing delivery performance metrics through Power BI. Prior experience at Avenida.com included roles as Sr Customer Service Agent and Ssr Customer Service Agent, emphasizing personalized customer attention, case follow-ups, process analysis, and internal training. Early career experience includes an administrative role at the Ministry of Tourism of the Nation, providing public assistance and advising on available plans. Giselle holds a high school diploma from Liceo N° 2 "Amancio Alcorta."