Dustin Deckrosh

Dustin Deckrosh has a diverse work experience in the field of IT. Dustin started their career as an IT student casual at Gateway Technical College in 2015 and continued working there as a casual computer support technician and help desk employee. In this role, they received and made calls, monitored a ticketing system, performed password resets, and provided remote support.

In 2017, Dustin joined vcpi as a technical analyst, providing technical support to post-acute and long-term care clients. Dustin worked closely with other teams to deliver excellent customer service and technical solutions. Dustin was promoted to the position of senior technical analyst, where they provided level 2/3 support to other technical analysts on the service desk and collaborated with IT operations engineers, systems engineers, and network engineers to ensure top-notch service to all clients. Additionally, they served as an IT operations engineer, configuring and deploying a new Citrix environment and migrating users from the previous environment.

In 2022, Dustin took on a new challenge at Microsoft as an Azure Identity & Authentication Support Engineer. Dustin supported and resolved customer issues related to Azure identity and authentication services until February 2023.

Following their stint at Microsoft, Dustin became the owner and systems engineer at TechApe in 2022. Dustin managed all aspects of the company's operations and system engineering.

Most recently, in 2023, Dustin joined Envision IT as a consulting engineer, utilizing their expertise to provide professional advice and assistance to clients.

Overall, Dustin Deckrosh has developed a strong skill set in IT support, operations, system engineering, and consulting through their experiences at various organizations.

Dustin Deckrosh attended Gateway Technical College from 2014 to 2016, where they obtained a degree in IT Computer Support Specialist with a focus on Information Technology. Additionally, they have obtained several certifications over the years, including the AZ-700 Designing and Implementing Azure Networking Course from Udemy in April 2023, the Azure Active Directory Identify and Access Management Course from Udemy in May 2022, the Microsoft 365 Messaging Administrator Course MS-203,200,201 from Udemy in October 2020, the Proofpoint Email Protection - Level 1 certification from Proofpoint Inc. in November 2019, the Proofpoint Protection Server: Basics - Level 1 certification from Proofpoint Inc. in November 2019, the Targeted Attack Protection (TAP) for Administrators - Level 1 certification from Proofpoint Inc. in November 2019, and the Study Skills Fundamentals certification from Lynda.com in September 2016.