Giovanni Araya Leon

Giovanni Araya Leon is an accomplished professional with extensive experience in technical writing and customer experience training. Currently serving as Technical Writing Manager and Customer Experience Development Expert at Equifax Costa Rica since January 2019, Giovanni has developed a comprehensive customer service framework and conducted training classes focused on adult learning techniques. Previously, Giovanni worked as an Internal Training Specialist at Kareo, where responsibilities included developing training materials and conducting both in-person and online training sessions. Giovanni has also served as Costa Rica Site Trainer and Customer Advocate Manager at Tek Experts, where expertise in instructional design and customer success strategies was applied. Giovanni's earlier roles included providing outstanding customer service at Amazon and facilitating complex learning solutions as an Instructor I at Bank of America. Giovanni holds a degree from Universidad Fidélitas, obtained between 2015 and 2018.