Michael Trotter

Michael Trotter possesses extensive experience in customer service and management roles within the financial and retail sectors. Since February 2018, Michael has served as the New Business & Agent Licensing/Commissions Customer Service Manager at EquiTrust Life Insurance Company, following a progression from Customer Service Supervisor. Prior to this, Michael held various positions at Cognizant from August 2012 to February 2018, including Team Leader and Customer Service Representative. Michael's experience also includes a role as a Customer Contact Center Representative at Voya Financial for a brief period in early 2012, and leadership positions at Starbucks Coffee Company, serving as Store Manager and Shift Supervisor between 2007 and 2011. Michael is a graduate of Central College, with attendance from 2003 to 2007.