Todd Jaksch

Todd Jaksch is an experienced telecommunications and service delivery professional currently serving as the Telecom Program Manager, Sr at ERCOT since August 2021. Previously, Todd held the position of Configuration Analyst (contract via Preston Hunter Staffing) from September 2017 to May 2021, focusing on system oversight and risk mitigation. Todd's past experience includes serving as Manager - Service Delivery at Cognizant Technology Solutions from March 2008 to May 2017, where responsibilities included maintaining customer relationships and ensuring service delivery for various network solutions across multiple accounts. Todd started their career at Cisco as a Customer Relationship Manager from November 1997 to March 2008, where interaction with customers and global operations teams was the primary focus. Todd holds a BBA in Marketing from Texas State University.