Melissa Minkow, CPXP

Melissa Minkow, CPXP has extensive experience in patient experience and healthcare management. Melissa currently serves as the Chief Experience Officer at LYLA, a position they assumed in March 2023. Prior to this, Melissa worked at Aramark Healthcare+ as the Senior Director of Patient Experience from April 2021 to January 2023. From 2017 to 2020, they held various roles at St. Joseph's Health, including Manager of Patient Experience & Patient Relations. Melissa also worked at TVR Communications as a Patient Experience Leader from 2012 to 2017 and at Errand Solutions as the Director of Program Development and Client Solutions from 2010 to 2012. In addition, they served as the Vice President of the Board of Directors and Chair of the Marketing, Membership, Communications Committee at Recognition Professionals International from 2010 to 2015. Melissa's earlier experiences include working at NewYork-Presbyterian Hospital as a Program Manager and Coordinator of Patient Centered Care, Riverside Symphony as a Production Manager, TransCare as an Emergency Medical Technician, and Colbert Artists Management as a Booking Assistant.

Melissa Minkow, CPXP has a strong educational background in marketing, arts administration, international business, and music. Melissa obtained a Master of Arts degree in Marketing and Arts Administration from New York University, where they studied from 2000 to 2006. Prior to that, Melissa earned a Certificate in International Business, Marketing, and Arts Administration from Leipzig University between 1999 and 2000. Melissa started their academic journey at Binghamton University in 1996, where they pursued a Bachelor of Arts degree. During their time at Binghamton, Melissa focused on studying Music, History, and German Literature. In addition to their academic achievements, Melissa has also obtained a certification as a CPXP (Certified Patient Experience Professional) from The Beryl Institute, although the specific details about when they received this certification are not provided.