Vanessa Roberts

Vanessa Roberts serves as the Vice President of Operations for both ERTC.com and ERTC Express, where responsibilities include providing specialized Employee Retention Tax Credit assistance to businesses nationwide since July 2021. Additionally, Vanessa holds the position of Chief Operating Officer at Media Mash Digital Agency since May 2014, focusing on optimizing operational processes and fostering a productive work environment. Prior experience includes serving as Director of Operations at Mobile Biz Box, managing client support and collections from May 2012 to January 2014, and as Operations Manager at Media Mash Digital Agency from April 2003 to August 2012, overseeing daily operations and team performance. Earlier in the career, Vanessa was an Operations Coordinator for North American Franchise Properties at Starwood Hotels & Resorts Worldwide, Inc., from January 1999 to August 2003, providing administrative support in various operational areas.