Marco D'Anna

Marco D'Anna is a seasoned professional with extensive experience in customer support and service management across various industries. Currently serving as Senior Manager of Customer Support at ESL FACEIT Group since September 2022, Marco previously held the role of Head Of Customer Service at FACEIT Ltd, where responsibilities included managing customer experience and developing service strategies. Prior to that, Marco was the Director of Customer Experience at GSN, focusing on staff motivation and performance improvement, and Player Support Manager at DeNA West, where loyalty programs and customer engagement played key roles. With a background that also includes positions at Blizzard Entertainment, Glamal Engineering, Elta Plastics, Abbey National Treasury Services, and Somerfield, Marco has honed skills in operations management, team leadership, and strategic planning. Academic credentials include a Higher National Diploma in Pure and Applied Mathematics and Business Studies, complemented by a minor in Psychology.