Ricardo Alfredo Flores Fuentes

Technical Support Team Lead at ESP Global Services

Ricardo Alfredo Flores Fuentes has a diverse work experience, starting as an Incident Manager at GBM as a Service in 2010. Ricardo Alfredo then took on roles at Burger King Corporation and Burger Brothers Restaurant Group, inc. In 2019, they transitioned to roles at Essintial Enterprise Solutions and The Good Stuff Toys. Ricardo Alfredo'smost recent role was as an Information Technology Support Specialist at Gilead Sciences, which began in 2023. Throughout their career, they have demonstrated expertise in IT support, management, and customer service.

Ricardo Alfredo Flores Fuentes completed a Networking Support Solutions Course at TIA in 2019. Prior to that, they studied Computer Science at the Universidad Tecnológica de El Salvador starting in 2012. Additionally, they obtained multiple certifications, including the Cisco certified Entry Networking Technician in 2012 and the ITIL Foundations Certificate in IT Service Management in 2013.

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