Maddie Gainza

Maddie Gainza has a diverse work experience spanning various industries and roles. Maddie currently holds the position of Enterprise Customer Success Manager | Technical Account Manager at Esper, where they manage a complex, high net worth book of business. Maddie'sresponsibilities include answering client queries, resolving technical issues, and implementing strategies to improve client satisfaction and retention rates.

Prior to Esper, Maddie worked at Zipwhip as a Customer Success Manager, Mid-Market, where they generated over $1M in annual revenue and maintained a Net Dollar Retention (NDR) of 121% for a book of business with over 80 customers. In this role, they focused on establishing and strengthening customer relationships and ensuring positive growth opportunities based on product value.

Maddie's previous experience includes working as a Corporate Account Executive at Kotis Design, where they provided business development and brand marketing consultation to customers. Maddie also worked as a Marketing Communications and Project Manager at Projectline Services, where they oversaw the coordination of multiple campaigns and projects.

Earlier in their career, Maddie held positions at Rational Interaction, Merrill Gardens, GreatWork Strategic Communications, and Gastineau Communications, Inc. These roles allowed their to gain experience in project management, marketing coordination, corporate culture development, and account management.

Overall, Maddie Gainza has a strong background in customer success, account management, business development, and marketing, making their a valuable asset to any organization.

Maddie Gainza obtained a Bachelor of Arts degree in Public Relations & English from Washington State University between 2005 and 2009. Maddie further pursued their education by attending the University of Washington from 2014 to 2015, where they completed a University of Washington Continuing Education Certificate Program in Project Management. In 2018, Maddie enrolled in the University of Southern California and earned a Master's degree in Communication Management in 2019.