Raphael Piffer

Raphael Piffer is an experienced process specialist currently serving as Especialista de processos at Esporte Clube Pinheiros since October 2017, where responsibilities include leading strategic process optimization initiatives to enhance operational efficiency and service delivery. Previous roles include senior positions in quality management and process analysis, emphasizing process mapping, quality assurance, and the development of corrective and preventive action plans. Prior experience at Atento Brasil spans various analytical and training roles focused on business information, quality improvement, and operational processes. Raphael Piffer holds a Bachelor's degree in Business Administration from Universidade Paulista and a Postgraduate degree in Strategic Process Management from PUC Minas.