Brent Taylor

Brent Taylor is a seasoned Senior Business Analyst with extensive experience in process transformation and project management across various sectors, including utilities and telecommunications. Currently at Essential Energy since December 2023, Brent focuses on enhancing customer connections through a SalesForce CRM implementation, having previously contributed as a Senior Business Analyst and Process & Transformation Specialist at Endeavour Energy. Brent's skills encompass analyzing business processes, stakeholder engagement, data migration, and user acceptance testing. Notable achievements include the successful delivery of crucial process transformations at Essential Energy and the management of a compliance framework at nbn™ Australia, demonstrating a consistent ability to drive operational improvements and support customer outcomes throughout a diverse career spanning over three decades, including significant roles at Telstra and Vodafone Australia.