Paulo Goncalves

Paulo Goncalves has over 20 years of work experience spanning across various industries. Paulo started their career as a Graduate Teaching Assistant at the University of Manchester, where they also held a British Academy Research Studentship. Paulo then moved on to the University of Derby, where they worked as a Lecturer in the School of Social Sciences.

After their academic career, Paulo transitioned into the public sector, joining the London Borough of Camden as a Research Consultant in the Organisational Development Unit. Here, they worked on various projects related to recruitment guidelines, organisational leadership training, and customer satisfaction improvement.

Paulo later joined Elmbridge Borough Council, where they initially worked as a Research and Information Analyst in the Organisational Development Team. Paulo coordinated the organisation's performance monitoring and reporting and led a project to transition customer-facing interactions to electronic delivery. Paulo then advanced to the role of Performance and Policy Manager within the Chief Executive's Division, managing the annual corporate business planning cycle and overseeing partnership arrangements and projects.

In 2011, Paulo entered the private sector and joined Estafet, an IT delivery and business transformation consultancy. Paulo initially worked as a Project Manager and Business Improvement Consultant, managing software development projects and proposing solutions into delivery backlogs. Paulo then took on the role of Head of Transformation, where they set up and managed Agile delivery teams and engaged with clients to tackle areas of business improvement and inefficiency.

In 2014, Paulo set up and headed Estafet Sofia, the company's near-shore delivery office in Bulgaria. Paulo grew the office from scratch and had overall responsibility for delivery on the management board. Paulo continued to hold this role until 2016, when they were promoted to the position of Chief Operating Officer and Delivery Director. In this role, they managed the overall operations of Estafet, delivering integration, business transformation, and customer experience projects across the UK.

Throughout their career, Paulo has demonstrated a strong focus on project management, business improvement, and transformation, with a particular interest in IT and technology.

Paulo Goncalves completed their Master of Arts degree in Philosophy at King's College London from 1993 to 1994. Later, from 2004 to 2005, they pursued a Postgraduate Diploma in Change Management at Birkbeck, University of London. In addition, they obtained a certification as a Scrum Master Certified (SMC) from Scrum.org in 2011.