Mohammed Hasweh

Mohammed Hasweh is a seasoned professional in the customer service and contact center industry, currently serving as the Senior Manager for Contact Center Operations and Customer Experience at Estarta Solutions since May 2016. In this role, Mohammed oversees the planning and management of customer satisfaction metrics, including NPS, CES, CSAT, and service level, while developing customer service policies to ensure consistent support. Prior to this position, Mohammed spent a decade at Umniah, where roles included Quality Assurance Supervisor, Contact Center Team Leader, and Customer Care Representative, all focusing on enhancing customer journeys and improving operational efficiency. Mohammed holds a Bachelor's Degree in Business Networking and Systems Management from Philadelphia University, earned between 2001 and 2004.