Jay Ellis

Jay Ellis has a diverse work experience in various roles and companies. Jay most recently served as the Director of Client Relationships at Estes Forwarding Worldwide, LLC (EFW), where they designed and implemented a CX strategy aligning with organizational goals. Jay also built and led a team focused on improving employee, customer, vendor, and consumer experiences. Prior to this, Jay held positions such as Senior Manager of Corporate Operations and Manager of Corporate Operations, where they oversaw e-commerce operations and managed a team. Jay also worked as a Supervisor of Night Operations and West Coast Team Lead at EFW. Jay started their career at EFW as a Coordinator.

In addition to their experience at EFW, Jay served as an Advisory Board member for the Customer Experience Program at the University of Richmond. Jay also worked at FedEx Trade Networks as a Release and Classification/Customer Service Specialist.

Jay Ellis obtained a Customer Experience Certificate from the University of Richmond in September 2021. In 2018, they also completed a Net Promoter Masterclass Certificate from Owen CX. Additionally, Jay has studied Human Resources/Management at Medaille University, although the specific years of attendance are unspecified.