Vivienne H.

Vivienne H. has a diverse work experience spanning multiple industries. Vivienne began their professional career in 2015 as an Editor at SWR, where they were responsible for suggesting stories, writing news articles, and conducting interviews. In 2017, they worked as a Retail Salesworker at both German Christmas Market and Peek & Cloppenburg KG Düsseldorf. Vivienne then took on a role as a Summer Worker at a.i.m. all in metal GmbH. From 2018 to 2019, Vivienne worked as an AuPair at AuPairWorld. Vivienne returned to a similar role at AuPairWorld from January to August 2018. Vivienne H. then transitioned to a career in customer success management, starting at PayPal and Zettle by PayPal in 2020. In these roles, they helped high-performing merchants in the German market grow their businesses, achieved a 97% customer satisfaction rate, and handled rate and credit negotiations. Vivienne also analyzed and forwarded customer feedback to relevant departments. Vivienne's most recent position was as a Customer Success Manager at Juni from October 2022 to March 2023, where they focused on improving customer experience and developing strategies to increase customer spend and Trustpilot reviews. Vivienne will be joining Estrid in April 2023 in a customer experience role.

Vivienne H. began their education in 2019 at Wiks folkhögskola, where they studied Konst (Art) for one year. Following that, from 2020 to 2023, they attended IU International University of Applied Sciences and obtained a Bachelor's degree in International Management.

In addition to their formal education, Vivienne H. has also obtained several certifications. In February 2023, they earned certifications in Human Resources: Payroll and Strategic Human Resources from LinkedIn. Vivienne also obtained an EFSET English Certificate - C2/Proficient from the EF Standard English Test (EF SET) in January 2023.