Eduardo Correia de Matos

Eduardo Correia de Matos is an experienced professional with a robust background in customer care, product development, and management. Currently serving as the Director of Customer Care, Product, and Hospitality at Etihad since January 2023, Eduardo has co-founded and actively managed Netsonda since 2000, contributing to its status as a leading online survey company in Portugal. As a Co-Owner of Van der Waal and Vice President of AproCS, Eduardo plays a vital role in promoting innovative solutions for customer service professionals. Previously, Eduardo has held key positions at TAP Portugal and PT Contact, overseeing extensive operations and customer experience initiatives across various languages and markets. Eduardo holds a Law degree from Universidade Autónoma de Lisboa and has an extensive history of strategic leadership and organizational transformation across multiple sectors.