Ritika Singla

Ritika Singla is an experienced professional with a strong background in quality assurance and customer service. Currently serving as a Channels Governance Analyst at ETS India since April 2022, Ritika previously held positions at Prometric Testing Private Limited as a Quality Keeper and Quality Coach, where responsibilities included managing Quality SharePoint and monitoring performance metrics to enhance customer experience. Ritika's career began as a Customer Service Representative at Prometric India, providing timely responses to candidate inquiries. Additionally, Ritika worked as an English Communicator Facilitator at Dr Reddy's Foundation, focusing on training and facilitating placements in rural areas. Ritika holds a Master’s degree in English from Kurukshetra University.