Carmen Mazzone

Carmen Mazzone is an experienced professional in customer service and travel consultation, currently serving as a Reservations Ticketing Agent at EVA Airways Corp. since September 2022. Prior to this role, Carmen worked as a Customer Support Agent at IKEA and as a Customer Care Agent at FedEx, specializing in transportation services. Carmen's extensive background includes serving as a Wedding Specialist and Worldwide Travel Consultant at Topflight Holidays, where responsibilities involved negotiating with local suppliers and managing worldwide bookings for travel packages. Additionally, Carmen gained valuable experience as a Customer Service Representative at Lufthansa InTouch, handling customer inquiries and ensuring service targets were met. Educational qualifications include a TOEFL certificate from Cambridge Academy and Amadeus GDS training. Carmen holds a diploma in English Language and Literature from Linguistic Lyceum Istituto Magistrale Guacci in Italy.