Chris Townley

Chris Townley has extensive experience in billing and customer service analytics within the energy sector, currently serving as Lead Billing Analyst at Evergy since June 2018, with previous roles including Senior Billing Analyst and Business Analyst II. Key responsibilities include onsite support for Oracle CCB/MDM users, testing system enhancements, and performing integration and user acceptance testing. Prior to Evergy, Chris worked at Westar Energy as a System Integration Analyst and Customer Service Representative, contributing significantly to training and support initiatives. Earlier career experience includes positions at The Home Depot and TEKsystems, focusing on customer service and IT support. Chris holds a Bachelor's Degree in Management Information Systems from Wichita State University and an Associate’s Degree in the same field from Hutchinson Community College.