Adam Small

Adam Small is a seasoned professional with extensive experience in operations management, particularly within consumer operations and lending. Since June 2019, Adam has served as the Group Head of Consumer Operations and Lending at Evolution Funding Ltd, overseeing multiple departments such as underwriting and customer contact centres, while navigating significant organizational changes. Prior to this role, Adam volunteered at the Citizens Advice Bureau and spent over 17 years at Capital One, where leadership positions included Senior Operations Manager, Head of Operations Development, and Head of Complaints Resolution. Adam's career is marked by improvements in operational efficiency, notably achieving a 30% reduction in error rates through process enhancements. Adam holds a 2:1 BA(hons) in Management Studies from the University of Leeds.