Melissa McMillan

Melissa McMillan serves as the Vice President of Customer Success at Evolv AI, a leader in autonomous optimization utilizing AI to enhance digital customer experiences. Melissa also contributes as a Customer Success Coach at Sales Impact Academy, focusing on B2B go-to-market education. Previous roles include Vice President of Customer Success at Screencastify and Director of Customer Success at Electric and Acquire, where Melissa established scalable processes and built successful teams. With a background in customer success that began at OvationCXM and Shift Technologies, combined with a Bachelor of Arts in Journalism and Bachelor of Science in Business Management from Texas Tech University, Melissa brings a comprehensive skill set and vision for optimizing customer engagement and satisfaction.